Returns & Exchanges
When returning products please do the following: (a) contact us first to obtain a returns number and returns address; and (b) return your product with a note including details of your name, returns number, contact details, order reference number and the reason why you either: (i) wish to return your product or cancel your order; or (ii) the reason why you believe your product is faulty.
Doing this will assist us in giving you a quicker reply when we receive the product and organise a possible replacement. Your product must be returned unused and, where possible, in the original packaging. Please therefore keep the original packaging until you are certain you wish to keep your product. If you do not retain your original packaging, please use similar packaging that will provide similar protection as your product must be received by us “as new” and in a condition for resale.
Return costs will only be refunded if the product is damaged, or if it differs from the advertised product. We are unable to accept responsibility for any parcels returned to us until we safely receive them. Where the delivery of an order is refused, we reserve the right to deduct from the refund the original delivery cost plus the cost of returning the goods to us.
If the Order placed is not yet shipped, then within 24 hours it can be cancelled. Other than that we do not Entertain any Cancellations for orders placed post 24 hours of the order time. The amount will be reversed back in 5-7 working days.
We understand that that there could be situations where you might want to return your purchase and we would be happy to facilitate the same as explained below. Please make sure that the returned item(s) is/are in an unused state along with all the product tags and labels intact.